Rotunda Hospital information App


The Problem

For new and expectant mothers there is an abundance of information. Perhaps an overwhelming amount. The problem for IBM's client, The Rotunda Hospital, was how to provide this information in a user-friendly and digestible manner. Prior to our solution, The Rotunda hospital had been providing this information pack via a printed version (which costs huge amounts in printing due to the pack running to hundreds of pages in length) and a PDF version (which is not the most navigable digital solution possible). The problem then was how to package this huge amount of information in an easy to navigate solution. 

Rotunda Hospital information app


The Problem

For new and expectant mothers there is an abundance of information. Perhaps an overwhelming amount. The problem for IBM's client, The Rotunda Hospital, was how to provide this information in a user-friendly and digestible manner. Prior to our solution, The Rotunda hospital had been providing this information pack via a printed version (which costs huge amounts in printing due to the pack running to hundreds of pages in length) and a PDF version (which is not the most navigable digital solution possible). The problem then was how to package this huge amount of information in an easy to navigate solution.   

The Solution

The solution for this problem was to develop a hybrid mobile app, the primary function of which would be enabling a user to easily navigate two separate information packs for new and expectant mothers. The solution was built using the Ionic hybrid mobile framework with content provided by a Content Management System. Upon opening the app, the user would be presented with two information packs which can be navigated by section and chapter. The app would also provide secondary functions such as options to donate, due date calculator, contacts, news and Rotunda team information. 

The Process

The process of delivering the solution began with talking to the client. Meetings were held with stakeholders to ascertain what they believed were essential requirements to the application. This was followed by a Design Thinking workshop that included stakeholders, employees of the client and potential users. The initial results of this workshop resulted in the client wanting a much more complicated app than what was delivered, or required. This would have included a complicated pregnancy tracking functionality that would have been unlikely to successfully incorporate within the app.

Following on from the workshop, ideas were sketched that were then communicated back to the client. These sketches were met with enthusiasm so they were then turned into a clickable prototype in Adobe XD. Which would be demonstrated at another meeting with the clients. It was in the 2nd meeting that it became apparent that the pregnancy tracker functionality should be left out of scope for this project as time and budget constraints would not allow for it to be implemented.

With the functionality of the app now refined, a second iteration of the prototype was created in Adobe XD  and delivered to the client. This became the agreed upon design of the application. After this, development of the application commenced.

Challenges and Reflections

The main challenge of this project was managing the client's expectations of what was possible. Their initial wish for what would have been possible within their budget was unrealistic. This could have been made apparent to them at an earlier stage to avoid time being spent on ideas that were ultimately out of scope.

Outside of this, working within a limited budget was a challenge as functionalities had to be prioritised, meaning that several useful functions that were included in the initial UX Design had to be omitted. Notably, this included a bookmarking functionality which would have been very beneficial to the user experience of the application.